Conditions générales
1. Company Information
Stravon Official
Vermonta BV
Veilingstraat 15
2320 Hoogstraten (BE)
VAT: BE1017.461.605
Email: info@vermonta.eu
2. Scope
These Terms & Conditions apply to all purchases made through the Stravon online store. By confirming your order, you accept these conditions.
3. Products & Information
We make every effort to ensure that product descriptions, images, and details are accurate; however, minor variations in color, size, or design may occur and do not constitute grounds for complaint.
4. Prices & Payment
All prices are shown in EUR (€) including VAT where applicable; shipping costs are calculated and shown before checkout; accepted payment methods include Visa, MasterCard, PayPal, Bancontact, and iDEAL; payment is due in full at the time of ordering.
5. Delivery
Delivery times:
- Belgium: 1–2 business days
- Netherlands: 2–3 business days
- Rest of EU: 3–4 business days
We aim to dispatch orders as quickly as possible; Stravon is not responsible for delays caused by third-party carriers or customs.
6. Right of Withdrawal (Returns)
You have the right to cancel and return your order within 14 days of receipt without giving any reason in accordance with EU consumer law; returned items must be unused, undamaged, and in their original packaging; to request a return, please use our Contact Form or email info@stravon-official.com; unless otherwise stated, return shipping costs are borne by the customer; refunds are processed within 14 days of receiving the returned goods.
7. Satisfaction Guarantee
If you are not satisfied with your purchase, you may return your order free of charge; please contact our support team at info@stravon-official.com for assistance.
8. Warranty
All products are covered by the legal 2-year warranty within the EU; if a product is defective, notify us within a reasonable time and provide photos or details of the defect; Stravon will repair, replace, or refund defective products as required by law.
9. Complaints
We aim for 100% customer satisfaction; if you have a complaint, please contact us at info@stravon-official.com; we will respond within 5 business days.
10. Liability
Stravon is not liable for indirect damages or consequential loss; our liability is limited to the value of the purchased product, except in cases of intent or gross negligence.
11. Privacy
Your personal data is processed in accordance with our Privacy Policy.
12. Governing Law
These Terms & Conditions are governed by Belgian law; any disputes will be subject to the exclusive jurisdiction of the courts of Antwerp, Belgium.
